How do I place an order on your website?
You can place an order on the website by registering with your email address and adding the items to your cart.
Do I need an account to place an order?
Yes, you need an account to place an order on our website.
Can I modify or cancel my order after placing it?
Yes, it's possible as long as the order is not in transit.
Is there a minimum order amount?
There is no minimum purchase amount, but a minimum is required for delivery depending on your place of residence.
Do you offer bulk or wholesale purchases?
Not yet
Shipping & Delivery
Where do you deliver?
Nationwide within the UK
How long does delivery take?
Check our delivery policy
How much does shipping cost?
Check our delivery policy
Do you offer same-day or next-day delivery?
Check our delivery policy
How can I track my order?
yes
What happens if I’m not home during delivery?
check our delivery policy
Products & Availability
What types of Afro-Caribbean products do you sell?
We sell a diverse range of Afro-Caribbean products
Do you sell fresh produce like yams, plantains, and callaloo?
yes
Are your products authentic imports from the Caribbean and Africa?
Yes
How often do you restock items?
Every other day
What should I do if a product I want is out of stock?
You can give us a call
Examples of products customers may ask about include Plantain, Cassava, and Scotch bonnet pepper.
Payments
What payment methods do you accept?
we accept all payments
Is my payment information secure?
Yes, your payment system is secure because we don't have access to any payment information. Similarly, the Wix payment system doesn't have access to it, as it's managed exclusively by your bank. We have no control over it.
Do you offer discounts or promo codes?
yes - please contact us via whatsapp chat if you have any questions
Returns & Refunds
What is your return or refund policy?
check our policy on it
What if I receive damaged or spoiled items?
Give us a call we can always exchange
How do I request a refund or replacement?
Give us a call
Cultural & Specialty Items
Do you carry traditional Caribbean seasonings and sauces?
yes
Do you sell African pantry staples and grains?
yes
Do you offer halal or vegan Afro-Caribbean products?
yes
Customers often ask about ingredients like Jollof rice ingredients or seasonings used for Jerk chicken. Please take a look at our product range.
Customer Support
How can I contact customer service?
Go to our contact us page or reach us via whatsApp
What are your customer support hours?
24/7
Do you have a physical store location?
yes
